A man from Kidlington, who did not wish to be named, said he had been sent a delivery complete notification on Friday, February 20, only to discover his parcel wasn’t there.
He had doorbell footage proving no driver had turned up to his home and promptly contacted the company to complain.
READ MORE: Evri parcel delivery disruption after Oxford firm collapses
Evri then raised the issue with the local couriers manager and also with the retailer to inform them of the outcome.
The aftershave was eventually delivered a week later on Friday, February 27 as confirmed by the man and Evri.
A spokesperson for the company said: “Evri handles more than 900 million parcels a year and ranks highest in the UK for on-time delivery rates.
Evri serves customers all across the country (Alamy/PA) (Image: Alamy/PA)
“We’re pleased the parcel has now been delivered and we have spoken to the customer to apologise for the first delivery notification, which was made in error.”
They added that they have an industry leading Trustpilot score with more than four million five-star reviews and that on average Evri couriers are rated 4.6 out of stars by the consumers they deliver to.
In addition it said that independent data from Parcel2Go found that for UK deliveries, Evri Drop-Off recorded the highest on-time delivery rate in 2025 of all carriers.
READ MORE: Evri customer slams ‘bone-brained’ Oxfordshire delivery
However, this man’s experience wasn’t the first issue Oxfordshire customers have had with the delivery company.
Most recently, the delivery service said the sudden collapse of its partner Pedal and Post, which delivered in Oxford’s clean air zone, caused “temporary disruption”.
The issue came to light when Carol Leonard, who lives in Grandpont, Oxford, reported several parcels had not been delivered.
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