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\n Fintech app Zero ceased trading on March 18 as it was unable to raise additional funding, Money Saving Expert (MSE) revealed.\n<\/p>\n
\n Zero said it plans to keep the app open until next Tuesday (March 31), but added it “can’t guarantee this”.\n<\/p>\n
\n Zero plans to keep its app open until Tuesday 31 March, but it’s said it can’t guarantee this \u2013 so it’s best to act now.<\/p>\n
We take you through what’s happening and what it means for your savings:https:\/\/t.co\/Ob2PQcTuSA pic.twitter.com\/cBjKalonSj\n <\/p>\n
\n \u2014 MoneySavingExpert (@MoneySavingExp) March 20, 2026\n <\/p>\n
All Zero accounts closing with the app<\/p>\n
\n There are currently more than 21,500 registered Zero app users, according to MSE .\n<\/p>\n
\n All these customers have been contacted by Zero and told the next steps to take following the closure.\n<\/p>\n
\n As the Zero Sustainable Money App is closing, this will also include all:\n<\/p>\n
Zero Personal Accounts<\/p>\n
Zero Debit Mastercards<\/p>\n
Planet Safe Savers<\/p>\n
What to do if you have a Zero app account<\/p>\n
\n Customers with a Zero Personal Account or a Planet Safe Saver are advised by MSE to “withdraw your funds as soon as possible”, ideally before March 31, when the app is due to close.\n<\/p>\n
Zero Personal Account<\/p>\n
\n MSE said Zero Personal Account holders should have received an email with further instructions.\n<\/p>\n
\n The finance experts added: “However, these accounts were linked to and funded by an existing UK current account, so you should be able to withdraw your funds to that same account.\n<\/p>\n
\n “You should still be able to withdraw funds after 31 March, but it’s best not to wait.”\n<\/p>\n
\n You can also email zero@transactpay.com if you are experiencing any difficulties accessing funds.\n<\/p>\n
\n MSE continued: “These are e-money accounts, so you can’t complete a current account switch to a new provider.\n<\/p>\n
\n “Funds deposited in e-money accounts are NOT safeguarded by the Financial Services Compensation Scheme (FSCS).”\n<\/p>\n
Zero Planet Safe Saver<\/p>\n
\n Funds in Zero Planet Safe Saver accounts will need to be moved via the app to the user’s personal Account. From there, it can be withdrawn.\n<\/p>\n
\n RECOMMENDED READING:\n<\/p>\n
\n MSE added: “Transfers from Planet Safe Saver may take until 1pm the following day to arrive in your Zero personal account.\n<\/p>\n
\n “Any deposits not moved by around 26 March will be transferred automatically into your Zero Personal Account.\n<\/p>\n
\n “Cash held in the Planet Safe Saver is fully FSCS protected.”\n<\/p>\n
\n Do you have a Zero bank account affected by the app closure? Let us know in the poll above or in the comments below.\n<\/p>\n