<\/p>\n
\n A man from Kidlington, who did not wish to be named, said he had been sent a delivery complete notification on Friday, February 20, only to discover his parcel wasn\u2019t there.\n<\/p>\n
\n He had doorbell footage proving no driver had turned up to his home and promptly contacted the company to complain.\n<\/p>\n
\n READ MORE: Evri parcel delivery disruption after Oxford firm collapses\n<\/p>\n
\n Evri then raised the issue with the local couriers manager and also with the retailer to inform them of the outcome.\n<\/p>\n
\n The aftershave was eventually delivered a week later on Friday, February 27 as confirmed by the man and Evri.\n<\/p>\n
\n A spokesperson for the company said: \u201cEvri handles more than 900 million parcels a year and ranks highest in the UK for on-time delivery rates.\n<\/p>\n
\n Evri serves customers all across the country (Alamy\/PA) (Image: Alamy\/PA)\n<\/p>\n
\n \u201cWe\u2019re pleased the parcel has now been delivered and we have spoken to the customer to apologise for the first delivery notification, which was made in error.\u201d\n<\/p>\n
\n They added that they have an industry leading Trustpilot score with more than four million five-star reviews and that on average Evri couriers are rated 4.6 out of stars by the consumers they deliver to. \u00a0\n<\/p>\n
\n In addition it said that independent data from Parcel2Go found that for UK deliveries, Evri Drop-Off recorded the highest on-time delivery rate in 2025 of all carriers.\n<\/p>\n
\n READ MORE: Evri customer slams ‘bone-brained’ Oxfordshire delivery\n<\/p>\n
\n However, this man\u2019s experience wasn\u2019t the first issue Oxfordshire customers have had with the delivery company.\n<\/p>\n
\n Most recently, the delivery service said the sudden collapse of its partner Pedal and Post, which delivered in Oxford\u2019s clean air zone, caused \u201ctemporary disruption\u201d.\n<\/p>\n
\n The issue came to light when Carol Leonard, who lives in Grandpont, Oxford, reported several parcels had not been delivered.\n<\/p>\n
#Evri #issues #apology #falsely #claiming #parcel #delivery<\/p>\n","protected":false},"excerpt":{"rendered":"
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